Front of House Manager
Overview
Responsible to: Head of Commercial Operations
Responsible for: Ushers, bar staff, event staff
Key Relationships: Bar & Events Manager, Building & Facilities Manager
Salary: £33,000-£35,000
Purpose of the role
The Front of House Manager is responsible for leading all aspects of Front of House operations, including customer welcome, staffing for performances and activities, and delivering events and hires. As a primary point of contact for all public users of the building, you will establish the standards and expectations of the Citizens Theatre Welcome and be an important ambassador for our values. You will support and develop the Front of House team to deliver a great customer journey with a focus on driving front of house revenue through both auditorium and bar/catering/event revenue streams, while creating a safe and inviting environment for all.
Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation and commercial activities, including a new bar/café. This is an exciting opportunity to join the team ahead of the reopening to establish the systems, processes, policies, recruitment and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer.
Applying for the role
Job description
This description includes the detailed responsibilities, person specification and terms and conditions of the role.
Recruitment pack
This pack provides information about the Citz, and what you can gain from working with us.
View our online recruitment pack
Download a pdf of our recruitment pack
How to Apply
To apply, please send us a copy of your CV and a cover letter of no more than two A4 pages and complete the online Equal Opportunities Monitoring Form.
Please send your CV and cover letter by email to: recruitment@citz.co.uk.
- Deadline for applications: Wednesday 19 February 2025, 12pm
- First interview: Thursday 27 February 2025
- Second interview: Thursday 06 March 2025
Interviews may be subject to change. We anticipate in person interviews if possible. Otherwise we would use zoom.
More information can be found in the full job description.
For an informal chat about the role prior to applying, get in touch with recruitment@citz.co.uk. If you need an alternative way to make your application, you can email recruitment@citz.co.uk to discuss a suitable format.
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