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Terms and Conditions

1. Website use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern our relationship with you in relation to this website. They apply to your use of and all pages within it (the “website”). Please read them carefully. If you do not agree to these terms and conditions, please do not use the website.

The website is owned by Citizens Theatre Ltd. (referred to as “we”, “us” and “our”) whose registered office is Citizens Theatre, 119 Gorbals Street, Glasgow G5 9DS. Our company registration number is SCO22513, registered in Scotland. The term “you” refers to the user or viewer of our website.

All information on the website is provided in good faith and for general information purposes only. We use reasonable efforts to ensure that the information is accurate, the website is published on an “as is” basis. You acknowledge that such information and materials may contain inaccuracies or errors. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We make no warranties of any kind. As far as allowed by law, we exclude any implied warranties or conditions that the website will be of satisfactory quality, fit for a particular purpose, compatible with other products or services, non-infringing, complete, accurate or secure.

As far as allowed by law, we, our associated companies and our partners accept no liability to any person for any loss, damage or inconvenience caused as a result of reliance upon material contained on this site or any websites linked to it. This includes, without limitation, loss of goodwill, loss of profits, loss of data and losses which arise directly or indirectly from our acts of omission.

If any of these terms and conditions are found to be illegal, invalid or unenforceable in any country or state and you access the website from that country or state, the illegal, invalid or unenforceable term will not apply to you. The remaining terms and conditions, however, will remain in full force and effect.

1.1 Intellectual property

The material on the website (which includes but is not limited to, the design, layout, look, appearance and graphics) is protected by copyright and the copyright, trademarks and all other intellectual property rights in all material on this website is owned by and shall at all times remain our property or the property of our licensors, as appropriate.

You may reproduce, print or download material from the website for your own personal use provided that:

  • You do not alter the material
  • You do not separate graphics from accompanying text
  • Citizens Theatre Ltd. copyright notices appear in all copies

Any other use of material from the website is strictly prohibited. You may not reproduce, print or download material from the website for commercial purposes or publish, display, distribute or broadcast such.

Visiting company imagery and photographs are reproduced with permission. All photographs associated with our own projects and productions are commissioned by the Citizens Theatre and therefore reproduced with permission. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1.2 Third parties

We and our associated companies will not be responsible for any losses you incur as a result of changes made to the website by unauthorised third parties.

We provide contact details of third parties and links to other websites or resources. The Citizens Theatre Ltd. does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources unless otherwise stated on this website.

Third party sites have different terms and conditions as well as privacy policies. If in doubt, please check with the third party.

1.3 Online educational resources

Our online resources are designed for use by teachers and other individuals working in formal and informal education. All sections can be used in an educational setting e.g. for use as a visual aid for the classroom. However, it is strictly forbidden to reproduce or re-distribute these resources outwith an educational setting.

If you would like to use these resources for any purpose ou twith the classroom, you must seek permission from the Citizens Theatre and the company must be credited. You can email us at

These resources are not for resale under any circumstances.

1.4 Website security

We give no warranties that access to the website will be uninterrupted or error-free or that the website or the server hosting it are free from viruses.

You assume full responsibility for the protection of your computer system including computer hardware, software and stored data including that of third parties who may access your computer system.

By using the website, you will assume the responsibility of ensuring that data downloaded or otherwise received from this website are free from viruses or other items of a destructive nature. Any damage to your computer, software or data by any virus which might be transmitted or activated via our site will be your own responsibility.

We and our associated companies will not be responsible for any losses you incur because of any virus infecting your computer by reason of your use of, access to or downloading of any material from the website.

Read our Privacy Policy for more information.

2. Conditions of sale

All tickets are sold subject to availability and to these terms and conditions. These should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of tickets constitutes acceptance of these terms and conditions.

We must be provided with contact details when you book to contact you should any performance or event details change or be cancelled.

For safety, all patrons attending a show must have a ticket, including children.

2.1 Age recommendations

Many of our productions and events have age recommendations and we suggest you consider this before booking tickets for children.

  • For shows and events that are not specifically made for children, babes in arms (children under 2 years unless otherwise stated at the time of booking and on the ticket) are free, however, still require a ticket. This does not give them a seat in the auditorium, they will be expected to sit on your knee. We highly recommend that babes in arms only attend productions that are stated as being appropriate for very young children.
  • Children (ages 2-15 years inclusive) shall require their own ticket which shall be at full ticket price if no child concessions are available at the time of booking.
  • Children (ages 15 years and under) must be supervised at all times. Supervision of children shall be by not less than 1 adult (aged 18 years or over) per 10 children and the supervising adult must sit next to the child or children.
  • The Citizens Theatre is supportive of parents and carers – if, in the opinion of Management, children attending are causing a disturbance, it will be suggested that the parent/carer leave the performance space to settle the child. We will endeavour to enable you to return to the performance as soon as possible.

2.2 Pricing, offers and concessions

Prices are advertised via a number of channels and are provided by us on the basis of information available to us.

Prices may change from those published. We reserve the right to make price changes without notice, including the introduction of discounts or offers.

Offers and ticket deals are subject to availability, may be time restricted and do not apply to tickets already purchased.

You must state any discount to which you think you might be entitled at the time of booking, including any concessions.

Concessions vary according to performance and may not always be available. Proof of identity/entitlement may be asked for at the time of booking, ticket collection or at the performance itself. Failure to produce reasonable proof of entitlement to a concession/discount may invalidate the ticket and result in refusal of admittance or a request to leave the venue. Alternatively, you may be asked to pay the relevant price difference to the price band your seat is located in.

2.3 Access

If you have access requirements, please advise when booking.

If your access requirements change, please contact Box Office via as soon as possible to ensure venue staff can support you.

2.4 Tickets

Once purchased, tickets cannot be exchanged or refunded.

It is your responsibility to:

  • Check your tickets for mistakes as they cannot always be rectified after purchase. Contact us immediately if there is a mistake. We cannot be responsible for any ticket that is lost, stolen or destroyed.
  • Determine whether an event has been cancelled or rescheduled. Where cancellation occurs, we will make all reasonable endeavours to notify you of the change, but cannot guarantee that all will be informed before the date of the event.
  • Hold a valid ticket to gain entrance to an event. The ticket must be retained by the customer whilst in the venue and must be made available for inspection if requested by the venue staff. Failure to produce a valid ticket may result in a request for you to leave the venue.

In the event of a performance being cancelled or rescheduled, the face value of tickets and any booking fee will be refunded.

We reserve the right to alter or amend the programme of performances, classes and events as necessary because of unforeseen circumstances.

2.5 Reservations

Reservations will be held for a maximum of 3 days, after which time they will be released.

Alternative reservation policies are normally available for group bookings, please talk to our Box Office for more information.

2.6 Payments and transaction fees

Accepted methods of payment include Cash, Cheque, Citizens Theatre Gift Vouchers, Credit/Debit Cards (MasterCard, Maestro, Solo, Visa, Visa Debit, Electron).

A £2 transaction fee is applied to online and phone sales. This covers all administration and credit card processing fees.

All credit and debit card payments are processed securely by Opayo and Lloyds Cardnet. At no time do the Citizens Theatre store credit card data.

Online sales will be available up until the start of the performance. If there are any problems with an online booking, you will be contacted on the details provided.

If you have any questions about our conditions of sale, please email

3. Conditions of attendance

Admittance to the auditorium is always at the discretion of the theatre management.

We reserve the right to refuse admission to a customer or to ask them to leave the venue where reasonable circumstances such as health and safety matters, licensing reasons or where a ticket is found to be invalid or void.

We also reserve the right to remove a ticket holder who:

  • Has behaved in the venue in a manner which, in the reasonable opinion of the venue has, or is likely to affect the enjoyment of other visitors;
  • Has behaved in any way that provokes or behaves in a manner which may provoke a breach of the peace; or used threatening, abusive or insulting words to staff or other customers;
  • Is under the influence of alcohol or drugs or where appropriate fails to produce proof of identity or age when requested to do so.

Latecomers will not be seated until a suitable break in the performance, which may not be until the interval. Please note that certain shows are performed without an interval and therefore late seating may not be possible.

No refunds will be offered to customers who are refused entry or ejected from the premises.

Smoking, the use of electronic cigarettes and the use of illegal and banned substances are not permitted anywhere within the building.

4. Changes to these Terms & Conditions

The Citizens Theatre reserves the right to change these terms and conditions. Any changes will be posted on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

5. Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the law of Scotland and you hereby submit to the exclusive jurisdiction of the Scottish courts.

6. Photography

The use of audio or visual equipment is strictly prohibited during performances. This includes, but is not limited to, cameras, video cameras and mobile phones. The recording of any performance in any way is strictly forbidden. Failure to comply may result in ejection from the auditorium.

The Citizens Theatre or visiting companies may carry out general filming or sound recording during some performances. Ticket holders consent to the recording of themselves as members of the audience and will be notified before the performance begins.

7. Complaints

If you have any complaints, please raise them at your earliest opportunity with the venue management and we will endeavour to resolve your complaint in good faith in the venue. If you are not in attendance at a performance and would like to raise an issue, then you can contact

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence or the negligence or our employees, agents or sub-contractors or for fraud.

Nothing in these terms and conditions shall affect your statutory rights as a consumer.