Membership terms and conditions
Theatre Pass (Individual)
Your membership will last for 12 months. You will be prompted to renew before your membership expires. If you have signed up to automatically renew, you will receive a notification and if you do not cancel, then your card will be charged and your membership will continue for another year.
The cost of membership may be subject to increase in the following year. Where a membership has been purchased by automatic renewal, the member will be informed of the price increase in advance of payment collection.
Any tickets discounted as part of the individual membership scheme are limited to one discounted ticket per event. An event covers all performances of the same show. i.e. you cannot use your membership discount on two visits to the same show on different dates.
Your benefits are limited to:
- Priority booking for shows – this period will vary depending on the season or show announced but in general will be 1 week. For the opening Autumn programme, it will be a period of six days.
- 2 for 1 on First Look performances – this is limited to one pair of tickets per production.
- 10% discount on one ticket per production – this discount will be applied in your basket when you select one full price ticket for a production.
- 20% discount on one ticket per production when booking 2+ productions in one transaction – to obtain this discount you must purchase 2 or more shows in one transaction and it will be applied within your basket.
- 10% discount at our café and bar – the discount in the café bar applies to all alcoholic and soft drinks. Discount does not apply to programmes, ice creams or any other retail items provided by us.
- No booking fees – the booking fee is applied per transaction so is applied in the basket once across the whole transaction. It is currently £1.50.
For all ticket-related offers, the member must be present on the evening of the show and tickets are non-transferable.
You can only hold one membership at a time, but you can buy other full price tickets in the same transaction as your discounted tickets.
You cannot use your membership on multiple visits to the same show on different dates.
Membership does not guarantee access to tickets in the case that available tickets are sold out.
The Citizens Theatre reserves the right to amend or withdraw any benefits or discounted tickets at any time.
Memberships are not refundable under any circumstances. We do not offer pro-rata refunds.
You agree to advise us immediately of any change to the Member’s details provided.
We have the right to cancel a membership without refund if the terms and conditions of membership and/or conditions of sale of event tickets are broken.
We reserve the right to refuse any application for a membership.
Theatre Pass (Joint)
Your membership will last for 12 months. You will be prompted to renew before your membership expires. If you have signed up to automatically renew, you will receive a notification and if you do not cancel, then your card will be charged and your membership will continue for another year.
The cost of membership may be subject to increase in the following year. Where a membership has been purchased by automatic renewal, the member will be informed of the price increase in advance of payment collection.
Any tickets discounted as part of the joint membership scheme are limited to two discounted tickets per event. An event covers all performances of the same show. i.e. you cannot use your membership discount on two visits to the same show on different dates.
Your benefits are limited to
- Priority booking for shows – this period will vary depending on the season or show announced but in general will be 1 week. For the opening Autumn programme, it will be a period of six days.
- 2 for 1 on First Look performances – this is limited to one pair of tickets per production.
- 10% discount on two tickets per production – this discount will be applied in your basket when you select two full price tickets for a production.
- 20% discount on two tickets per production when booking 2+ productions in one transaction – to obtain this discount you must purchase two tickets for two or more shows in one transaction and it will be applied within your basket.
- 10% discount at our café and bar – the discount in the café bar applies to all alcoholic and soft drinks. Discount does not apply to programmes, ice creams or any other retail items provided by us.
- No booking fees – the booking fee is applied per transaction so is applied in the basket once across the whole transaction. It is currently £1.50.
For all ticket-related offers, the member must be present on the evening of the show and tickets are non-transferable.
You can only hold one membership at a time, but you can buy other full price tickets in the same transaction as your discounted tickets.
You cannot use your membership on multiple visits to the same show on different dates.
Membership does not guarantee access to tickets in the case that available tickets are sold out.
The Citizens Theatre reserves the right to amend or withdraw any benefits or discounted tickets at any time.
Memberships are not refundable under any circumstances. We do not offer pro-rata refunds.
You agree to advise us immediately of any change to the Member’s details provided.
We have the right to cancel a membership without refund if the terms and conditions of membership and/or conditions of sale of event tickets are broken.
We reserve the right to refuse any application for a membership.
Gorbals Pass
Membership is free, but you must live in the G5 postcode area to be eligible. Should you no longer live in the area, your membership is no longer valid.
Your membership will last for 12 months. You will be prompted to renew before your membership expires. Renewing is taken as confirmation that you still live in the G5 postcode area.
You are entitled to purchase two discounted tickets per household, per production. Other people in your household can hold a membership too, but the maximum number of tickets per production is limited to two.
You can buy other full price tickets in the same transaction.
The member must be present on the evening of the show and tickets are non-transferable.
You cannot use your membership on multiple visits to the same show on different dates.
Membership does not guarantee access to tickets in the case that available tickets are sold out. Tickets are allocated on a first come, first served basis and once the limit is reached on a show, then no further Gorbals Pass tickets will be released.
The Citizens Theatre reserves the right to amend or withdraw any benefits or discounted tickets at any time.
You agree to advise us immediately of any change to the member’s details provided.
We have the right to cancel a membership without refund if the terms and conditions of membership and/or conditions of sale of event tickets are broken.
We reserve the right to refuse any application for a membership.
Under 30s Pass
Membership is free, but you must be aged 16-29 to be eligible. When you reach the age of 30, your membership is no longer valid.
Your membership will last for 12 months. You will be prompted to renew before your membership expires. Renewing is taken as confirmation that you are still under 30 years old.
You are entitled to purchase one discounted ticket per production. You can buy other full price tickets in the same transaction.
The member must be present on the evening of the show and tickets are non-transferable.
You cannot use your membership on multiple visits to the same show on different dates.
Membership does not guarantee access to tickets in the case that available tickets are sold out. Tickets are allocated on a first come, first served basis and once the limit is reached on a show, then no further Under 30s tickets will be released.
The Citizens Theatre reserves the right to amend or withdraw any benefits or discounted tickets at any time.
You agree to advise us immediately of any change to the member’s details provided.
We have the right to cancel a membership without refund if the terms and conditions of membership and/or conditions of sale of event tickets are broken.
We reserve the right to refuse any application for a membership.
Access Pass
Membership is free. Joining means that you are declaring that you have an access need. If your requirements change and this is no longer the case, then your membership is no longer valid.
Your membership will last for 12 months. You will be prompted to renew before your membership expires. Renewing is taken as confirmation that you are still eligible for this discount.
You are entitled to purchase a ticket at a 50% discount and this discount applies to both price bands 1 and 2. You can buy other full price tickets in the same transaction.
The member must be present on the evening of the show and tickets are non-transferable.
Should you require a carer to accompany you, then their ticket will be complimentary (no charge) and can be selected within the same transaction.
You are entitled to purchase one reduced price ticket per production. You can buy other full price tickets in the same transaction.
The Citizens Theatre reserves the right to amend or withdraw any discounted tickets at any time.
You agree to advise us immediately of any change to the member’s details provided.
We have the right to cancel a membership without refund if the terms and conditions of membership and/or conditions of sale of event tickets are broken.
We reserve the right to refuse any application for a membership.
Low Income Pass
Membership is free. Joining means that you are declaring that you are on a low household income, unemployed or receiving low income benefits. If your financial circumstances change and this is no longer the case, then your membership is no longer valid.
Your membership will last for 12 months. You will be prompted to renew before your membership expires. Renewing is taken as confirmation that you are still eligible for this discount.
You are entitled to purchase one discounted price ticket per production. You can buy other full price tickets in the same transaction.
The member must be present on the evening of the show and tickets are non-transferable.
You cannot use your membership on multiple visits to the same show on different dates.
Membership does not guarantee access to tickets in the case that available tickets are sold out. Tickets are allocated on a first come, first served basis and once the limit is reached on a show, then no further Low Income tickets will be released.
The Citizens Theatre reserves the right to amend or withdraw any benefits or discounted tickets at any time.
You agree to advise us immediately of any change to the member’s details provided.
We have the right to cancel a membership without refund if the terms and conditions of membership and/or conditions of sale of event tickets are broken.
We reserve the right to refuse any application for a membership.