Access
Welcoming everyone to the Citz
We want all of our visitors to feel welcome and comfortable.
We have made lots of changes to the building to improve physical access throughout. This includes:
- Level access from the street, through the foyer and into the auditorium
- Lift access to all levels of the auditorium
- New wheelchair accessible positions in the Circle seating area
- All performance, rehearsal and dressing room spaces fully accessible with level access or lift access
- Lowering the stage rake allowing us to present disabled-led performance work
- Improved wayfinding for blind or visually impaired patrons
- New hearing aid induction loops
Our facilities
Wheelchair spaces
- Two new boxes with flat-level floors to better serve wheelchair users have been installed, in addition to our existing wheelchair user positions in the stalls seating area.
- New wheelchair user positions are available at Circle seating level.
- If you would like to discuss what position would be best for your specific requirements, please get in touch with Box Office prior to booking
Toilets
- Toilets are available at all levels of front of house areas
- A fully equipped Changing Places toilet and shower facility is available
- Additional accessible and ambulant toilets are located throughout the building
Car parking
The Citizens Theatre has a small car park adjacent to the building for visitors. Early arrival on performance evenings to secure a space is recommended. There are blue badge spaces within the car park.
Access booking
We want all our visitors to feel comfortable and at ease in our venue, and we can’t wait to welcome you to the Citz.
Access Pass
Free to sign up
Deaf, disabled and neurodivergent patrons are invited to sign up to our Access Pass so that we can better meet your needs.
You’ll get 50% off tickets and a free essential companion if required.
Go to cart
Using your Access Pass discount
When you visit our website, ensure you are logged into your account.
To use your Access Pass discount, add a full price ticket to your basket. This will be discounted by 50% at checkout.
If you require an essential companion for your visit, add an ‘Essential Companion’ ticket to your basket. This ticket will be discounted to free at the checkout.
Your Access Requirements
In your account under ‘Other Preferences’, you can add your access requirements. You can also ask our Box Office team to add your access needs to your account at any time.
For example, maybe you are a hearing loop user or audio description user. Perhaps you need to bring an assistance dog. You let us know as much as you would like to, and at no time will we request proof of your disability status.
This information means we can provide a better experience and improve our access offer.
Booking wheelchair spaces online
If you would like to book a wheelchair space online, add ‘Wheelchair user’ within your access requirements in your account.
If you also need a companion seat next to you when visiting in a wheelchair, you can add ‘Essential companion/carer needed for visit’ within your access requirements.
You should then see accessible positions open up on our reserved seating plans when booking. Wheelchair positions are represented on our seating plan with a wheelchair icon (♿). We have 8 wheelchair positions within our Main Theatre. A companion seat is represented by a star (★).
If you have any questions email our friendly Box Office team anytime. A phone line is also available Monday to Friday, 11am – 2pm by calling 0141 429 0022. Or a Text Relay is availible on 18001 0141 429 0022.
Accessible Performances
Our access performances are suitable for all. They will be clearly labelled on event pages when booking your tickets.
Audio Described
Visually impaired audience members will receive audio descriptions directly to a headset. No changes are made to the performance itself.
BSL Interpreted
British Signed Language (BSL) interpreters will be present for deaf or hard-of-hearing patrons. They will be on stage and interpret the performers.
No changes are made to the performance itself.
Deaf Theatre Club
We run Deaf Theatre club nights for deaf or hard of hearing patrons on the same evening as our British Sign Language interpreted performances. BSL trained staff will greet you on arrival and assist with ticket pick up and bar orders. A BSL interpreted introduction to the show will also be offered ahead of the performance to introduce the storyline and characters.
Captioned
Caption units display written captions throughout the performance. The actors words display on screen at the same time as they are spoken or sung. No changes are made to the performance itself.
Relaxed
Aimed at audience members who would benefit from a more relaxed theatre environment, including people with an autistic spectrum condition or additional sensory or communication needs. These performances may also suit younger audience members or those who might be visiting the theatre for the first time.
We aim to make the performance as inclusive as possible.
Adjustments will be made to the show and space including:
- A relaxed and welcoming atmosphere
- Adjustments to sound and lighting
- The freedom to move around inside the auditorium
- A quiet room you can visit at any point before, during or after the performance
- Trained staff to help
- A visual story is available to help you prepare for your visit ahead of time.
